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FAQs

We hope you find everything you need on our website as you explore your adventure possibilities, but just in case anything isn’t clear we’ve created this list of extra information. Of course, if you still can’t find what you’re looking for please get in touch, our team love to help.

 

How do I book my trip?

Firstly, that’s great news! We’re thrilled you found your perfect adventure and we can’t wait for you to join us. The easiest way to book is right here on our website using our simple and secure online booking form. Simply select your preferred date for your chosen adventure and choose how many people you’re booking for. If you’re not already signed in as a member you’ll be asked to register your details or sign in before you can proceed. Don’t worry, the information you provide here is only used to ensure we can manage your booking smoothly.

If for any reason you have any problems completing your online booking, please don’t hesitate to contact our team who’ll be happy to help. You can reach them on livechat, by email or by calling +44 (0)1824 737024.

If you have any specific requirements or would like to speak to us about a tailormade adventure for a group, please get in touch with one of our Adventure Consultants. They’ll be happy to use their expertise to help you craft the perfect adventure.

 

Am I financially protected?

Yes. As part of our compliance with the Package Travel Regulations, we are members of the Association of Bonded Travel Organisers Trust Limited (ABTOT). This means that in the unlikely event of our insolvency, money you have spent on a package holiday booked with us but not yet taken, would be protected financially. It also means that if this happened whilst you were on a trip with us, you would have access to ABTOT’s 24/7 support services, designed to help ABTOT members’ customers in times of financial failure. Please refer to section 17 of our Booking Terms for full details or vsit ABTOT.

What does fully supported mean?

When we talk about fully-supported adventures, this means we’ve made everything as simple as possible for you. We take care of your accommodation for the duration of your trip and provide all the transport you need within the UK. We also make all the arrangements necessary for your chosen activities.

So whether you’re on a multi-activity adventure taking on a different challenge each day, or you’re focusing on one specific activity, we’ll make sure everything is set up to run smoothly. Leaving you free to lose yourself in moments of exhilaration, discovery and experience.

What should I do about flights?

We run airport pick ups and drop offs from Manchester airport for all of our multi-activity and guided adventures in North Wales. In the ‘What You Need to Know’ section on each experience page, you’ll find details of the pick up and drop off time for that specific trip and an indication of a suitable flight arrival / departure time.

Using this information as a guide, you’re then free to choose a flight with whichever airline you prefer to fly with, or whoever is offering the best deal!

If you’re booking your flight in advance, please make sure you check their cancellation policy. Some of our trips do require a minimum number of guests before they’re guaranteed to run, so whilst we do all we can to ensure trips go ahead, there can be a small risk that we have to offer you an alternative date.

If you book a fully tailored adventure for your own private group, we’ll work with you to agree the best flight times to get the most out of your time with us.

What if I’m travelling from within the UK?

Our standard trips are designed around pick ups and drop offs at Manchester airport. However, if you’re travelling within the UK the best option would be to get the train to Chester station. Please contact us prior to booking any transport if you plan to do this so we can make suitable arrangements.

How fit do I need to be?

As with most things in the great outdoors, all of our adventures require some level of physical effort. But to ensure as many people as possible can enjoy an Adventure Tours UK experience, we have crafted a range of trips, each requiring a different level of physicality.

We use a three-tier grading, indicated on each experience as a mountain graphic. We take into account the type and frequency of exertion on the trip, as well as the overall trip duration.

1 = anyone with a reasonable level of fitness, for example you’re able to walk energetically for 1-2 hours, should be able to take part

2 = a moderate level of fitness is required. Exercising is a regular part of your lifestyle, for example running, cycling or energetic walking each week, and you’re confident of being able to sustain a moderate level of activity for several consecutive days

3 = a high level of physical fitness. You will probably be exercising at least 2-3 times per week as part of your regular lifestyle and you’re confident of being able to sustain a moderate to high level of activity for several consecutive days

How much skill do I need to have?

When it comes to our multi-activity adventures, not much! We’ve carefully crafted these to give you a taste of many new experiences, so there’s no expectation that you will have any existing skill in them. All you need to do is find the adventure that suits your level of physical fitness, and come with an open mind to learn new skills!

Our specialty adventures are a little different. These trips, whether guided or self-guided, assume you have a certain level of experience, knowledge and skill in your chosen activity. The overview for each adventure includes an indication of the level of experience required. Please read this carefully and if you’re unsure about its suitability for you, simply contact us. Our team will help you find your best adventure.

How many other people will be in my group?

We believe in small group travel. We feel this allows you to have the best and most authentic experience possible: enough like-minded adventurers that you can make new friends and share experiences, but not so many that you feel like one of the herd.

We also strongly believe that small groups are better for the areas you travel to. Nothing makes a small village or town feel less like its usual self, than a coach-load of tourists descending upon it! So we keep it small, to keep it real.

Typically our groups are between 8 and 16 people. Of course when we’re dealing with specific activities such as mountain biking or hiking, we always work within the recognised guiding ratios. So for example, our mountain bike adventures will never exceed 6 guests in total.

You can read more about small group travel in our blog.

Are your adventures suitable for children?

Currently our adventure packages are all aimed at adults aged 18 years or over. This is partly because many activities have height or age restrictions and we found that trying to factor this in when crafting our experiences, limited what we could include. Our aim is to deliver the best of the best in each region, so we weren’t comfortable with compromising the activities we could offer. We also recognise that many people prefer not to travel with children, so opening up every adventure to all ages isn’t necessarily the right thing to do anyway.

We do have plans to create family-specific adventures in the near future, so watch this space!

In the meantime, why not try a tailored private group holiday for your family? Our team of adventure specialists would be delighted to arrange a personal experience, designed around you and yours.

Do you have any kayaking trips?

Not yet, but we’re working on it. Check back soon (or sign up for our newsletter). We think you’re going to love what we’ve got in mind!

Where in the UK do you offer adventures?

Right now our adventures are focused in North Wales. It’s often called the adventure capital of Europe and for good reason! We’re spoilt for choice here: tonnes of outdoor activities, many of them world-class, and the most incredible wild spaces where you can lose yourself and find yourself over and over again. And if we’re completely honest, it’s where we live, so we have a deep passion for this naturally beautiful place and are proud we’re able to share it with you.

There are many other wild spaces of mountain and moorland on this amazing island though, and so much varied coastline. From the northernmost point of Caithness in Scotland, to the southernmost tip of Cornwall in England, we’re busy working on new ideas for adventurers like you. Keep checking back to see our new adventures, or better still, sign up for a newsletter and we’ll keep you posted.

I’m traveling alone, do I have to pay a single supplement?

Absolutely not, we welcome adventurers of all kinds. Whether your travelling solo, with your partner or with your friends, everyone has the same opportunity to discover new experiences with us. All of our accommodation is priced on a shared basis so, as a solo traveller we’ll match you up with a like-minded, same-sex travel partner. You’ll both benefit from avoiding unnecessary single supplement charges and you might just spark up a friendship that lasts beyond the length of your trip.

Some of our adventures are even better value still. By working with independently-run hostels that offer high quality dormitory-style accommodation, you can benefit from rates that are lower than a typical hotel, without compromising on the standard of your accommodation.

Of course, if you do prefer to have your own private room, that can usually be accommodated. If it’s a room for one, please just be aware that there will probably be an extra cost for this. Check your preferred adventure for details or contact our team to find out more.

 

We hope you found what you were looking for but if you have any questions left unanswered, our dedicated team will be happy to help. Simply get in touch today.

 

At Adventure Tours UK, we set out to create the kind of breaks people like us go wild for. People who get their thrills in the outdoors and want to care for it too. Who want to disconnect from the daily grind and reconnect with nature. If you’re in search of adventure, you’ll find it with us.

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