Adventure Tours UK is putting the UK on the international adventure travel map, bringing intrepid travellers from across the world to discover incredible wild spaces and life-changing adventure experiences. As a certified B Corp, playing our part in supporting destinations and communities with sustainable tourism opportunities, while highlighting the very best the UK has to offer through our unique and authentic tour experiences, is critical to our success.
We’re seeking a part-time Tour Administration Assistant to join us for the busy summer season from April to September. The successful delivery of tours to our high standards depends upon an effective team and you will be a critical link in the business during this peak operational season. Supporting through a range of duties, from managing rooming lists to building mobile app itineraries, you’ll ensure we continue to deliver exceptional adventure experiences.
Key Skills
- effective organisation and time management
- clear internal and external written and verbal communication
- ability to manage data accurately and securely
- ability to develop and maintain effective relationships
- proficient use of core office software, including Google Workspace and Hubspot
Primary Responsibilities
As Tour Administration Assistant you will support the delivery of tours with your daily duties including:
- effectively using existing systems and processes to manage tour departure dates and partner services, including final service confirmations and rooming lists
- creating and maintaining accurate pre-departure guest documentation to ensure a smooth experience, including kit lists, itineraries and joining instructions via our mobile app
- managing the timely distribution of branded items to guests and tour leaders
- ensuring on-trip issues are resolved and logged in a timely manner
- maintaining strong and commercially viable partner relations
- accurately measuring the carbon footprint of each tour and actively seeking opportunities for reduction
- attending the annual calendar of in-person team meet ups and charity events
Additional Responsibilities
We’re a small team so from time to time you may need to assist in other areas across the business. For example, but not limited to, undertaking partner site visits, networking with industry peers, attending trade shows, assisting with the leading of tours.
Internal Communications
As part of a small team in a young business, you’re integral to our collective success. This remote-working position requires self-motivation, natural organisation skills, acute commercial awareness and a hunger to learn!
Effective communication is especially important when we’re working remotely. As such we expect the following commitment to internal communications:
- attend daily stand up meeting with team via video call
- attend the weekly full team meeting (usually via video call)
- attend at least one day per month with the team in North Wales (or alternative location tbc)
- utilise collaborative tools to share and store company information, including but not limited to Google Workspace and Hubspot
Could it be you?
As our part-time Tour Administration Assistant you will have at least 1 years’ relevant experience. You’ll be joining a small team, making you integral to our success. You will be self-motivated, innovative, commercially minded and hungry for a challenge!
Your key role is to support the smooth delivery of tours, ensuring every guest enjoys the adventure of their lifetime. Exceptional guest experience will be your driving force, you’ll be a dynamic problem solver and your attention to detail will be second to none.
A shared passion for Adventure Tours UK’s ambitions is vital for your success. You’ll be a keen and active outdoor enthusiast, proud of the wild spaces we have here in the UK. And you’ll care for our environment, actively seeking ways to minimise your own impact on the planet through your everyday actions. Talking about outdoor adventures and responsible travel will come easily to you, because you already live and breathe it.
What you’ll get in return
You’ll be part of a dynamic business with big ambitions to become the most respected UK adventure tour operator. You‘ll get to work with passionate local suppliers across the UK, creating truly unique, immersive experiences that support local communities and are kind to our planet.
We believe maintaining a work life balance and reducing our impact on the environment are important, so this will be a remote-working role. We are a tight-knit team so daily video calls will keep us all working in harmony and we’ll meet in person at least once a month, more frequently at first while you get up to speed with the business.
- part time: 20 hours per week
- 6-month fixed term: April – September
- £24,000 per annum (pro rata)
- remote working
- semi-flexible hours Monday – Friday
- 20 days annual leave, plus public holidays (pro rata)
- an additional day of leave on your birthday
- health cash plan, giving you money back on everyday healthcare costs*
- pension contributions*
*Subject to successful completion of 3 month probationary period
Diversity, Equity and Inclusion
At Adventure Tours UK, we value everyone as unique individuals and we welcome the variety of experiences they bring to our Company. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.
If this sounds like you, get your journey underway by sending us your CV and a covering letter.
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